Order Procedure

(1) Browse Products: 
Visit our online store and select the items you wish to purchase.

(2) Check Stock:
--> In Stock: Products will be shipped within 3 days.
--> Pre-order: Items will take 7-10 working days to ship.
* As Inventory might not be update very often, contact us via Instagram Direct Message to get instant reply on product inventory. (24Hours Online!!)

(3) Shipping:
- Local (Hong Kong, Macau, Taiwan): We use SF Express. The shipping fee will be charged upon parcel collection.
- Overseas Customers: We use Hong Kong Air Post or, in some cases, SF Express.

(4) Payment Methods:
- Local Customers: We accept FPS, PayMe, Bank-In, Apple Pay, and Credit Card.
- Overseas Customers: We accept Apple Pay and Credit Card.

(5) Complete Your Order:
You will receive a confirmation email. If you would like to confirm again, feel free to contact us via Instagram Direct Message, or email.

If you have any questions, feel free to contact us via Instagram Direct Message, or email.

Shipping Method

Hong Kong & Macau Shipping (SF Express "Freight Collect")

• Self-pickup at SF lockers or stations, or delivery to home/company
• Shipping fee paid upon collection

Taiwan Shipping (SF Express "Freight Collect")

• ID number required for customs
• Delivery to home/company
• Shipping fee paid upon collection

International Shipping (Outside HK, Macau, Taiwan)

• Sent via Hong Kong Air Mail
• Delivered to home/company
• Flat shipping fee: 35 USD

Return Policy

MOODY ORANGES Shopping Terms 💗

1. Orders cannot be canceled or changed after confirmation. If out of stock, we will offer a refund or replacement.
   
   
2. Exchange Policy (Hong Kong, Macau, Taiwan only): No returns/exchanges for non-quality issues. You can request product photos before shipping. Check items within 2 days of receipt. If there’s a quality issue, send photos and return the item within 2 days of confirmation.
   
   
3. No returns/exchanges for:
   • Items with signs of wear/use.
   • Natural leather textures or wrinkles.

For questions, contact us via Instagram Direct Message / Email/ Inbox.